Jill Chun
Passionate about leading and developing teams in meaningful ways. Won’t turn down a challenge and loves asking how we can refine a process so that it works for us (not against us). Always up for a good dance party
Appears in 37 Episodes
37. What Got You Here Won’t Get You There
Listen to the last 15 minutes of this episode to hear about an exciting project we've been working on!Learn more HEREThe tools that helped you build your company at th...
36. Ongoing Client Relationships That Foster "Raving Fans" - Part 2
It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have ...
35. Ongoing Client Relationships That Foster "Raving Fans" - Part 1
It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have ...
34. Networking Like a Pro - Part 2
Anna and Jill continue their conversation around networking, referrals and doing business in a way that builds trust.Giving and receiving referrals is a huge part of a...
33. Networking Like a Pro - Part 1
We genuinely believe that the way you show up in one thing is typically how you show up in most things. This is also what people assume when you run a referral-based b...
32. The Ideal Team Player - Part 2
Anna and Jill continue their discussion on Patrick Lencioni's The Ideal Team Player.Humility can look different than we think. Being confident AND knowing there is mor...
31. The Ideal Team Player - Part 1
What does it look like to be an Ideal Team Player? We all bring different strengths and skills to an organization, but how can you build a team that works in alignment...
30. Unlocking Information: How We Leverage Tools for Shared Knowledge
It's so easy to silo information or for you or your team to intentionally or unintentionally gatekeep information about systems, tools, or even clients. So how do you ...
29. Fostering A Culture Of Continuous Learning & Development
Most companies know it's good to do training and development. But how can you actually build a culture around continuous growth, where your team is empowered to upskil...
28. Should I Be Fixing These Problems?
It's so easy to assume that we must solve the problems that come up in business. Whether it's because you are a technician turned business owner and actually are the m...
27. Collaborative Client Relationships From Start to Finish
Effective client relationships always start with effective communication. From the way we approach sales to how we're going to work together ongoing all the way to end...
26. Caring More About Being Trusted and Respected Than Being Liked
Whether it's saying "yes" to more than we should or shifting our priorities to make something "work," it's so easy to act in a way that makes other people like us. But...
25. Breaking the Habit of Being Essential in Everything
When we get to the point where we're overworked, becoming too essential or handling too many problems, it's really appealing to throw a person at the work or at the pr...
24. There's always a choice... even in January
January, and busy season in general, can make us feel like we just need to survive. We know it will always be more, but what if it was possible to set ourselves up wel...
23. A Year in Reflection
We're looking back on this year and looking ahead to next year. Listen in as Jill and Anna talk about this year, what they've learned and what they're looking forward ...
22. Making Time Off Actually Work
The goal of time off is to rest, find balance, and "sharpen the saw," so we return to our work refreshed. How can you encourage employees to take time, model taking ti...
21. Creating a Resource Hub for Your Team
Do you answer the same question over and over again? Where does your team go for answers? And how can you make that functional when you're in the midst of busy season?...
20. Empower Your Team to Make Busy Season Manageable
Making our busy season easier is a top priority at Accrew! It comes every single year, and yet, we are constantly surprised by the intensity of busy season! There will...
19. Accounting Doesn’t Have To Be a Zero Sum Game - Scarcity vs Abundance Mindset
A zero-sum game is the idea that one person's gain is equivalent to another's loss. But is that how it is? Or how it has to be?One of our core values is "Be excited to...
18. How To Be An Approachable Expert No Matter What Your Role Is
Clients tend to work with people they like first, then think they can trust, and lastly, people they think are competent. For a client, they tend to start with "Do I l...
17. Managing Emotions & Bringing Your Whole Self to Work
Emotions aren't actions. But they are really good "dashboard lights" that can show us a lot about what's happening under the surface. Experiencing negative and positiv...
16. Changing Elevations from Day-to-Day to Big Picture Planning
What do you do when the company you lead starts to feel like a job you might actually hate?The bad news is that no one can answer that for you. The good news is that i...
15. Finding Energy & Joy in Work With The Working Genius
It's easy to conflate the work you're "good at" with the work you should be doing. And it's so hard to prioritize the work that you may actually enjoy, because it does...
14. Leaders Not Managers
When your company gets to a certain size, you start to feel like you can't grow without hiring or promoting more managers. But great managers are hard to find! And fin...
13. How Leadership Retreats Drive Progress
It's too easy to get into the weeds of running a business and never really pop your head up to see the bigger picture. We're firm believers that taking a step back and...
12. Owning Mistakes in a Way That Builds Trust
Mistakes are inevitable. How you handle them is what really matters.When you catch an error, do you already know how you're going to handle it? Do you have a system fo...
11. Onboarding Clients So They Keep Saying “Yes”
Success in sales is when a good-fit client says "Yes" to you and your company. Sustainable success is getting your clients to continue saying "Yes," over and over agai...
10. How To Talk Good - Creating Expectations & Clarity Through Communication
In the Accounting Industry, we place a high priority on technical excellence and we pride ourselves on our level of competence. But when it comes to the pesky task of ...
9. Pick a Lane: Choosing Your Primary Focus
Product Leadership vs. Operational Excellence vs. Customer Intimacy -- What is most important to you and your firm? Focusing on all of these elements of your business ...
8. Building a Dysfunctional Team
You don't set out to build an unhealthy, dysfunctional team - it kind of just happens, especially if you're not aware of and combatting the common pitfalls of managing...
