12. Owning Mistakes in a Way That Builds Trust
Mistakes are inevitable. How you handle them is what really matters.
When you catch an error, do you already know how you're going to handle it? Do you have a system for owning mistakes or will you lean on your default to guide your response? Over-apologizing, justifying, or shifting blame is easy, but not that effective. But how do you avoid these, address the issue head on and not end up losing trust with clients or your team?
Listen in as we talk about the best (and worst) ways to own a mistake, how we maintain trust with others in the midst of owning a mistake, and how the approach can build or erode trust.
Podcast Sponsors + Advertisers
Accrew
Keeper.app --> use code good20 - for 20% off of your first 3 months!
Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/
Review
Leave a review on Apple Podcasts or Podchaser
Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!
When you catch an error, do you already know how you're going to handle it? Do you have a system for owning mistakes or will you lean on your default to guide your response? Over-apologizing, justifying, or shifting blame is easy, but not that effective. But how do you avoid these, address the issue head on and not end up losing trust with clients or your team?
Listen in as we talk about the best (and worst) ways to own a mistake, how we maintain trust with others in the midst of owning a mistake, and how the approach can build or erode trust.
Podcast Sponsors + Advertisers
Accrew
Keeper.app --> use code good20 - for 20% off of your first 3 months!
Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/
Review
Leave a review on Apple Podcasts or Podchaser
Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!
Creators and Guests
Host
Anna Ready
Technology enthusiast, accounting geek, and lover of all things systemized. Wife. Mom. Firm Owner (Accrew). Mostly just here for the jokes
